Shipping, Refund and Returns Policy
Shipping Policy
Order processing time: 1-3 days
Shipping methods:
1. Free USPS First Class Shipping within U.S. (arrive in 5 to 7 days)
2. USPS Priority Shipping (2-3 days)
3. USPS First Class International shipping (Canada only, estimated arrival time: 7-10 days)
Refund and Return Overview
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. We guarantee your satisfaction with our products. Please reach out to us at contact@woodenvie.com if you have any questions about your order or our services.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
We also do not accept products that are damaged or broken.
To complete your return, please reach out to us at contact@woodenvie.com or login to Your Account and send us a message.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@woodenvie.com
Sale items
Sale items can also be refunded.
Exchanges
We only replace items if they are defective or damaged due to shipping. If you need to exchange it for the same item, send us an email at contact@woodenvie.com and send your item to:
WoodenVie
4107 Jerry Avenue,
Garden Grove CA 91706.
We do not replace lost/stolen packages that are marked as delivered by UPSP.
Shipping returns
To return your product, you should mail your product to
WoodenVie
4107 Jerry Avenue,
Garden Grove CA 91706.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at contact@woodenvie.com for questions related to refunds and returns.